THE DAILY POLICIES
- NO REFUNDS, PAUSING OF MEMBERSHIPS, OR EXTENSIONS ON PACKAGES -
Can't make class? No worries! If you need to cancel please be sure to do so online at least 24 hours before class time or your credit card will be charged. Students with class packs will have a class deducted from their package. For those with unlimited packages, the drop-in rate for your class will be charged if you no-show, $15 if you late cancel. All classes should be cancelled online, we are not responsible for cancelling your class. To cancel, log into your MindBody account and go to My Info, click My Schedule and click Cancel next to the class time.
The Daily opens 15 minutes before class starts. We recommend all newbies show up to class at least 10 minutes before start time to go over studio procedures with an instructor. If you're running late and have not notified the studio by email or phone your spot may be given to a standby guest once the class start time has begun. Please note, we will lock the studio door 5 minutes after class starts and will not be able to step out of class to open again. All services are non refundable.
If the class you want to attend is full you may place yourself on the waitlist. To join the waitlist you must have a class credit in your account. You will be notified by email and text if a spot opens up so it is your responsibility to continually check your email once you have committed to the waitlist. To receive these reminders your Mindbody profile must be set to accept notifications and reminders, it is your responsibility to make sure these are checked. You can remove yourself from the waitlist up to 24 hours before the class starts. Please do so if you no longer plan on joining the class so another client has the opportunity. If you are pulled off the waitlist before the 24 hour cancellation window- your account will be credited as if you attended. Past the 24-hour mark you may email the studio to check your status and have us manually add you in if a spot becomes available.
We kindly ask you receive permission from your medical representative before participating in any of our classes. Please inform your instructor before class so they are aware when to modify where necessary. Lastly, everyone is different, listen to your body and only do what feels right!